FAQs

FAQs About DRUGSCAN Billing Practices

Which insurance providers consider DRUGSCAN in network?

Upon request, we can provide a complete list of providers that consider DRUGSCAN in network. Contact Customer Service for additional assistance.

How does DRUGSCAN handle out of network insurance providers?

DRUGSCAN will only bill the patient for the amount allowed by the insurance carrier as the patient’s responsibility for in network benefits. Additionally, DRUGSCAN will work with patients on an individual basis to establish payment options on any outstanding balances. Customers may contact Customer Service for additional assistance.

What if I my patient cannot afford to pay?

DRUGSCAN will work with your patients on an individual basis to establish payment options on any outstanding balances. Our Customer Service team will help you to make payment arrangements if necessary.

If I have questions about billing, who should I contact?

Contact DRUGSCAN’s Customer Service team for assistance via phone 1.800.235.4890 or email at customerservice@drugscan.com.